Thursday, June 4, 2009

What Business Are Newspapers Really In?

Alan M. Webber writes:

It was a familiar and sad story. The papers he and his wife have worked for have huge brand names--and also impenetrable bureaucracies. Like General Motors, they seem impervious to signals that tell them they must change, sluggish in their response to dramatic shifts in customer habits and preferences, indifferent to changing capabilities in technology, and stubborn in their insistence that they are right, they are important, they are special--and that if there is a problem, it must be that their competitors aren't playing fair or their customers aren't sufficiently grateful for what they have to offer.

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